ORDERING INFORMATION - SCHOOLS

PRICING - Discounts have already been incorporated into the price list - But we also offer an additional 5% prepay discount when the merchandise is paid in full when the order is placed. This discount does not apply to credit card payments or purchase orders. Shipping and handling charges are added to all orders and are excluded from the 5% discount. Very large orders may carry an extra discount - feel free to ask. Prices are subject to change without notice.

PRICE MATCHING – Palombo, Inc., at its sole discretion, will match or beat any bona fide price from any source. To qualify: send or fax a copy of the bona fide price and source for matching to :
Palombo, Inc. 123 Edgewood Avenue, Pittsburgh, PA 15218 FAX: 412-731-1946

TERMS OF SALE
NET 30 DAYS - Official School Purchase Orders - Net 30 days. All invoices with outstanding balances over 30 days are charged 2% per month delinquency fee (24% Annually). -

PREPAY - Use prepay or credit card options show below for all other orders.

PAYMENT OPTIONS:
PREPAID ORDERS- An extra 5% may be deducted when  full payment is sent with your  order. Discount does not apply to art charges, lettering, or postage. The following are accepted forms of payments -
SCHOOLS - School Checks, Booster Checks, Cashier’s Checks, Certified Checks and Money Orders are accepted. 
GROUPS - Cashier’s Checks, Certified Checks and Money Orders are accepted.
CHURCHES - Church Checks, Cashier’s Checks, Certified Checks and Money Orders are accepted.
We cannot accept personal checks. Checks returned for insufficient funds are charged $50.00. 

CREDIT or DEBIT CARDS– Visa, Master Card, Discover, American Express and debit Cards are welcomed. Cardholder must provide name, billing address, home and school phone numbers, card number, expiration date and signature of cardholder. Credit card orders are not eligible for 5% prepay discount.

PURCHASE ORDERS- Mail or fax your Official School or District Purchase Order signed by the Superintendent or an Authorized Purchasing Agent along with the completed and signed order form from our website. PURCHASE Orders are not eligible for the 5% prepay discount. Purchase Order payment terms are Net 30 Days.  Your order will be processed as soon as the purchase order is received in our office. 

ORDERING -Print and complete the information on the order form, being certain to include the accurate quantity, color, size and description, as well as the correct shipping address. Incomplete orders cannot be processed. Please check to be certain to include both a day and evening phone number. Mark the method of payment, print, sign, and mail or fax the order form along with a copy of your purchase order or your credit card information. Check or Money Order payments are to be mailed to: Palombo, Inc., 123 Edgewood Ave., Pittsburgh, PA 15218.     

SAMPLES - For availability and to request samples or to answer questions, call our office at our TOLL FREE HOTLINE 1-800-323-7333. Samples are to be prepaid or charged to your credit card. They may be returned for credit if in new, unused condition. Samples may be kept for 30 days. If you require a little more time, feel free to call our office and we will be happy to accommodate you. We will send you a Return Authorization # to be written on the outsde of the box under our address. Packages without this number are refused.  Shipping charges are the responsibility of the customer.

DELIVERY / SHIPPING & HANDLING - Many in-stock items are shipped UPS the same day as ordered as long as they are ordered before 11:00 a.m. Eastern Standard Time. Custom items are shipped upon completion. See item for approximate delivery times. If an exact day is required, just call. We’ll do what we can to go the extra mile for you. For delivery charges see shipping chart. If you’re in a hurry, consider the Next Day, Second Day or Three Day delivery, which will carry extra charges. Call our TOLL FREE HOTLINE 1-800-323-7333. An extra shipping charge of $10.00 applies to orders for 5 flag poles or less and all banner pole and bungee pole orders. Orders for 6’ and 8’ poles have a $.50 per pole charge added. Call for freight charges for truck shipping for large podiums, large ladders, etc. 

RETURNS – In-stock items may be returned within 30 days from date of purchase. Call us at our TOLL FREE HOTLINE 1-800-323-7333 for a Return Authorization Number (RA). Write the number clearly under our address on the outside of the package. This number is required for all returns. Packages without this Return Authorization Number, or those received beyond the 30 day return limit will be refused. A 20% restocking fee is charged on all returns. Merchandise must be in new, unused and unworn condition with packaging unmarked and tags intact. Tux shirts cannot be returned if package has been opened. We cannot accept returns of custom items, worn or marked footwear, body suits, unitards, briefs, fabrics, or trim, hair items, and makeup. Footwear cannot be returned if worn or marked including the packaging.  Shipping is the responsibility of the customer.
Customer is responsible to pay for any merchandise not returned within our terms as stated above.

ERRORS - You get worry free ordering. We are very proud of our 99% accuracy record!
However, if you do encounter an error, size, color etc., contact us immediately at our TOLL FREE HOTLINE 1-800-323-7333, so that we can rectify the problem.

DAMAGES - Goods damaged in transit are covered by the carrier. Open packages at once. If there is damage, keep all packaging and paper work and immediately call us.

LIABILITY - Palombo, Inc. is not responsible for any incidental, consequential or punitive damages suffered as a result of manufacturing defect or the use of any item sold.

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ORDERING INFORMATION - CHURCHES

PRICING - Fabric, quantity, extras, and embroidery determine prices of robes. All robes are available as pictured. You do have a choice of fabrics and colors. Of course there is a vast array of fabric colors to enhance and compliment any church color scheme.  
Call our TOLL FREE HOTLINE  1-800-323-7333 and we will be happy to assist you.  Once we know your robe design, fabric, trim, embroidery and quantity needed, we will be happy to let you know the price.  Shipping and handling charges are added to all orders.  Include full payment with your order and shipping is free.
                       
SAMPLES - Samples and swatches are available for your inspection.  Samples may be kept for a period of 30 days.  Should you require more time, please call our office to make arrangements and we will be happy to accommodate you.  We will send you a Return Authorization Address Label to be used when you return the sample. This is the only method we have of accepting return packages. Apply the label to the outside of the carton, just below our address. We cannot accept packages without this label.  Shipping for the return of samples cannot be refunded.

ORDER FORM - Complete the order form and measurement form and mark the payment method.  Print the form and include with your payment and mail to Palombo, Inc., 123 Edgewood Avenue, Pittsburgh, Pa 15218.  Your order will be processed
after it is received.

TERMS OF SALE - A minimum deposit of 50% must accompany the order. We accept credit/debit cards, church checks, cashier's and certified checks, and money orders. Prepaid orders for these items are not eligible for a 5% prepay discount. Some manufacturers offer free shipping via UPS ground for prepaid orders. Email us to see if your order applies.   Customers with orders having a balance will be notified before shipment and may pay the balance via money order or certified check, which will include shipping charges.  

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